Natural gas

The supply of natural gas is carried out in accordance with the contract, by which the supplier undertakes to supply the consumer with natural gas of the proper quality and quantity in the manner prescribed by the contract, and the consumer undertakes to pay the cost of the received natural gas in the amount, terms and procedure stipulated by the contract. The quality and other physico-chemical characteristics of natural gas are determined in accordance with established standards and regulatory legal acts. The supply of natural gas is carried out at prices that are freely set between the supplier and the consumer, except as provided for by the Law of Ukraine "On the Natural Gas Market".

 

 

 

Consumer rights and obligations:

 

 

 

Consumer Rights:

 

 

 

  • to receive natural gas in volumes determined by the contract for the supply of natural gas, subject to its conditions
  • for the simultaneous conclusion of several natural gas supply contracts if its annual volume of natural gas consumption exceeds 30 million m3
  • to receive free information on supplier prices for natural gas and payment procedures
  • to independently terminate (limit) the selection of natural gas for own needs in compliance with the requirements of current legislation, which must be reported in writing to all natural gas market entities with which relevant agreements are concluded
  • demand the resumption of natural gas supplies in the prescribed manner after elimination of violations and compensation for payment of services for disconnection and connection, if the gas supply was interrupted without terminating the natural gas supply agreement
  • other rights stipulated by the "Rules for the supply of natural gas" and applicable law.

 

 

 

Customer Responsibilities:

 

 

 

  • comply with the requirements of these Rules
  • ensure compliance with the discipline of the selection (consumption) of gas in volumes and on conditions determined by agreements
  • pay on time and in full for the supplied natural gas under the conditions specified in the agreements
  • to carry out a set of measures aimed at preventing the threat of life or injury, damage to equipment and products, negative environmental consequences, etc. in case of receipt of a notice on termination (limitation) of gas supply (distribution / transportation)
  • to provide access for representatives of the supplier upon presentation of an official certificate to the territory of their own facilities to verify the data of actual consumption of natural gas.  

 

 

 

Independently limit (stop) the consumption of natural gas in the following cases:

 

 

 

 

  • violation of the terms of payment under the contract for the supply of natural gas; absence or insufficiency of the confirmed volume of natural gas allocated to the consumer
  • cost overruns of the daily rate and / or monthly confirmed volume of natural gas without coordination with the supplier
  • other cases stipulated by the "Rules for the supply of natural gas"" and applicable law.

 

 

 

 

Rights and obligations of the supplier

 

 

 

Supplier Rights:

 

 

  • conclude a natural gas supply agreement with any consumer and, in the absence of an overdue consumer debt for natural gas to the current supplier, supply natural gas to the consumer in the period following the period of natural gas supply to the existing supplier
  • receive from the consumer timely payment for natural gas in accordance with the terms of the contract
  • unhindered access (upon presentation of an official certificate) to commercial natural gas metering stations installed at consumer gas consumption facilities to verify data on actual natural gas consumption
  • for complete and reliable information from the consumer with whom the contract was concluded on the regimes of natural gas consumption
  • to initiate the procedure for terminating (limiting) the supply of natural gas to the consumer in accordance with the terms of the contract for the supply of natural gas and in accordance with the requirements of these Rules
  • other rights stipulated by the "Rules for the supply of natural gas" and applicable law. 

 

 

 

Supplier Responsibilities:

 

 

 

  • comply with the requirements of these Rules
  • ensure the supply of natural gas on the terms and in the volumes specified by the contract for the supply of natural gas, subject to the consumer observing the discipline of natural gas selection and settlements for it;
  • ensure the provision of all necessary documents for confirmation by the GTS Operator of the amount of natural gas necessary for the consumer, provided that the consumer has fulfilled his own obligations to the supplier to order the amount of natural gas necessary for the consumer;
  • in the prescribed manner to consider consumer requests for activities related to the supply of natural gas;
  • provide the consumer with reliable information in a timely manner, including as provided for by the Law of Ukraine “On the specifics of access to information in the areas of electric energy, natural gas, heat supply, centralized hot water supply, centralized water supply and sanitation”, as well as data on actual charges (volume and cost ) for gas supply services to enable the consumer to regulate their own consumption of natural gas. Measures to provide information to the consumer should be provided for in the natural gas supply agreement. No additional costs for the provision of information by the consumer are paid;
  • promptly inform the consumer if the supplier is in the process of liquidation or bankruptcy, or the supplier goes through the suspension / cancellation of the license for the supply of natural gas, or its license to carry out activities for the supply of natural gas is revoked, or its action is suspended and there is no natural gas resource ;
  • provide the consumer with a final invoice (invoice) after changing the supplier or terminating the natural gas supply contract no later than six weeks after such a change or termination of the contract;
  • fulfill other obligations stipulated by the "Rules for the supply of natural gas" and applicable law. 

 

 

Regulations:

 

 

 

 

To consumers: 

 

 

 

 

Important information:

 

 

 

 

Contact information:



Address: 01011, Kyiv, st. Panas Mirny, house 1, office 2

Responsible person: director Vovk Tetyana Mykolayivna

Working hours: 9.00 - 18.00

Weekends: Saturday, Sunday

Contacts: +38098 1280000, +38067 5951401

The postal address matches the legal address

Email: info@swissoilunion.com